WHAT IS YOUR RETURN POLICY?
You have 28 calendar days from the day you receive your order to postmark your item(s) for return. Your refund will be credited to the same form of payment used to make the purchase.
We accept returns on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations for a full refund (minus shipping costs). Shipping costs will be reimbursed when refund is processed. Please include or email shipment receipt in return package. All item(s) being returned must also be accompanied by original packaging, i.e. poly bags.
Any item(s) marked final sale are not eligible for refunds. For SETTA does not accept returns on final sale items, items with any signs of wear, or any of the original tags not included. If you send back an item in this condition, we will automatically deduct a restocking fee of 25% of the item’s price.
WHAT IF MY RETURN IS PAST THE 28 DAYS?
Any returns postmarked more than 28 days from the delivery date are ineligible for return, once it is received to our warehouse it will be automatically shipped back to you or we will deduct a restocking fee of 25% of the items price.
Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
WHAT IF I NEED TO EXCHANGE FOR A DIFFERENT SIZE OR COLOUR?
We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a refund and place a new order for the correct size or color.
WHEN WILL I GET MY REFUND?
Once we receive your return, please allow 3-5 business days for your return to be fully processed. Once your return has been processed, please allow an additional 5-10 days for your bank to post the refund to your account. We can only issue credits back to the original form of payment. Once the return has been processed we will send you an email so you know it’s on its way.
CONTACT US TO REQUEST A RETURN!
Feel free to contact us here if you have any questions.