RETURN / REFUND POLICY
You have 28 calendar days from the day you receive your order to postmark your item(s) for return. Your refund will be credited to the same form of payment used to make the purchase.
We accept returns on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations for a full refund (minus shipping costs). Shipping costs will be reimbursed when the refund is processed. Please include or email the shipment receipt in the return package. All item(s) being returned must also be accompanied by original packaging, i.e. poly bags.
Any item(s) marked final sale are not eligible for refunds.
Any returns postmarked more than 28 days from the delivery date are ineligible for return, once it is received to our warehouse it will be automatically shipped back to you or we will deduct a restocking fee of 25% of the items price.
We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a refund and place a new order for the correct size or colour.
SETTA does not accept returns on final sale items, items with any signs of wear, or any of the original tags not included. If you send back an item in this condition, we will automatically deduct a restocking fee of 25% of the item’s price.
Once we receive your return, please allow 3-5 business days for your return to be fully processed. Once your return has been processed, please allow an additional 5-10 days for your bank to post the refund to your account. We can only issue credits back to the original form of payment. Once the return has been processed we will send you an email so you know it’s on its way.
Please email us with any further questions or to create a refund order, firstname.lastname@example.org